Frequently Asked Questions - IGET
Welcome to IGET Vape online store.

General Questions

Where are you located?

We are based in Sydney, NSW, Australia.
We offer express shipping to all states in Australia.

How old do I need to be to purchase a vape?

In most states and in New South Wales in which we operate our business from, since 1st August 2017 new rules were introduced that personal vapourizers cannot be sold to persons under the age of 18.

I sent you an email, why haven't you responded to me straight away?

We receive many emails a day. Please be patient and allow up to one business day for a response. Emails are answered in the order they are received, Monday РFriday 9:30am Р5:30pm. If you email then email again before we have responded, your initial email moves to the back of our queue so bear this in mind.

Shipping Questions

How long will my order take to ship?

Most orders ship within 1 business day of being placed. Most orders placed by 3pm will be dispatched the same day.
Once your order has been shipped and labelled you will receive an email with the details of your purchase.

Has my order shipped?

If you pay via PayID we will ship your order the next business day. If you paid via Direct Deposit it can take up to 48 hours to process payment and then we will ship it out. Once your order has been shipped you will receive a tracking number that can be tracked through the Australia Post website.

Do you ship internationally?

No, we only ship within Australia.

I received the incorrect order or my product is faulty, how do I return it?

Please send us an email as soon as you receive your order and we send you out a Reply Paid label to post it back to us and we will send a replacement. Please ensure products remain sealed.

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